Investigating the supply chain drivers and barriers in the tourism industry in Pretoria

Journal article


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Publication Details

Contributor list: Sifolo PPS, Molefe LP, Henama US, Tauoatsoala P, Manavhela P
Publisher: AOSIS, Postnet Suite #110, Private Bag X19, Durbanville, South Africa, 7551
Tel: 086 1000 381
Tel: +27 21 975 2602
Fax: 086 5004 974
Place: CAPE TOWN
Publication year: 2019
Journal: Journal of Transport and Supply Chain Management (2310-8789) PubCount Year: 2018, 2019
Journal acronym: J TRANSP SUPPLY CHAI
Volume number: 13
ISSN: 2310-8789
eISSN: 1995-5235
Languages: English-Great Britain (EN-GB)


Abstract

Background: The cross-cutting nature of the tourism industry is one of the defining features or characteristics of the sector. There is a high rate of interdependence in the tourism industry; hence, it is dubbed to be having a multiplier effect (direct, indirect and induced).Objectives: The aim of the study is to investigate the supply chain (SC) drivers and barriers of the businesses operating in the tourism industry in Pretoria.Method: A self-administered questionnaire was used to identify the drivers and barriers within the tourism SC (TSC). Convenience sampling was implemented among 179 businesses operating in Pretoria.Results: The results revealed that customer relationship management is an SC driver for tourism operation in Pretoria. The barriers incorporate issues such as being insensitive to the environment, not developing environmental-friendly SCs and logistics practices and not being able to assess the performance against criteria defined in the organisation's policy. Moreover, the study presents the mitigation plan approach to deal with the TSC barriers in the near future.Conclusion: Innovation that strengthens inter-sectoral planning and collaboration is pivotal for effective coordination.


Keywords

barriers, drivers, mitigation plans, supply chain practices, tourism supply chain


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Last updated on 2019-04-11 at 10:45